Return & Refund Policy

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We want you to be completely happy with your purchase from carsine.com. If you are not satisfied, we offer a 30-day return policy for a refund.

Return Policy Overview
You have 30 days from the date you receive your item to request a return.

Conditions for Return
To be eligible for a return, your item must meet all of the following conditions:

  • It must be in the same condition that you received it.

  • It must be unworn, unused, and with the original tags still attached.

  • It must be in the original packaging.

  • You must provide the proof of purchase (e.g., order number).

How to Initiate a Return

  1. Contact Us: To start a return, please email us at support@carsine.com within the 30-day window. We will respond within 24 hours.

  2. Get Approval & Instructions: If your return request is approved, we will send you detailed return instructions, including where to send your package.

  3. Ship Your Return: Follow the provided instructions to send the item back to us.

Important: Returns that are sent back to us without prior approval cannot be accepted.

Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at support@carsine.com. We will evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get the item you want is to return the original item for a refund. Once your return is accepted, you can place a separate new order.

Refunds

  • After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be automatically processed to your original method of payment.

  • Please note that it may take 3-5 business days for your bank or credit card company to process and post the refund to your account.

Return Shipping Costs

  • We Cover the Cost: If the return is due to a quality issue or our error (e.g., defective, damaged, or wrong item), we will cover the cost of return shipping.

  • You Cover the Cost: If the return is for any other reason (buyer's remorse, change of mind, etc.), the customer is responsible for the return shipping costs.

Questions?
If you have any questions about our returns process, please contact us at: support@carsine.com

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